Return & Refund Policy

Please Read Our Return & Refund Policy Carefully:

Return:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused in its original packaging. You’ll also need your order number.

To start a return, you can contact us at hello@trainerbank.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how & where to send your package. Items sent back to us without first requesting a return will not be accepted.

Wrong product:

If you discover your order is flawed please contact us mail: hello@trainerbank.com.au with photos of the wrong product.

We will providing a return shipping label. Once it is in transit, we will ship a replacement product immediately.

If an item/s were missing from your order, please contact us via email at hello@trainerbank.com.au

Exchange:

We only exchange products if they are defective or damaged. Contact us straight away!

Change of mind:

Change of mind is not acceptable. No return or refund will be processed. Please Note: Color, Size, and Texture.

Refunds:

Once we receive & inspect your return order, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed & a credit will automatically be applied to your original method of payment. The refund may take 3-5 business days depending on your banking institution.

Sale items:

Sales items are void of returns & refunds. Please choose wisely.

If you have any question, please contact hello@trainerbank.com.au